Terms of Service
Last updated: February 2026
These Terms of Service ("Terms") govern your use of the DXGL platform, website, and API (collectively, the "Service") operated by DXGL OÜ ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Service.
1. Account Registration
- You must provide a valid email address and accurate information when creating an account.
- You are responsible for maintaining the security of your account credentials and API keys.
- You must be at least 18 years old or the age of majority in your jurisdiction to use the Service.
- One person or entity may not maintain multiple free accounts.
2. The Service
DXGL provides automated 3D model rendering. You upload 3D model files (GLB/glTF), configure rendering settings, and receive video and image output. The Service is available via a web portal and a RESTful API.
- We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
- We do not guarantee specific uptime or availability. The Service is provided on an "as is" and "as available" basis.
- Render processing times depend on queue depth and system load. We do not guarantee specific turnaround times.
3. Credits & Payments
- Rendering is paid for using credits. Each render consumes credits based on the selected quality tier (see Pricing).
- Credits are purchased in advance via Stripe. All prices are in US dollars and are exclusive of applicable taxes. VAT or other taxes will be calculated and added at checkout based on your billing location. EU-registered businesses may provide a valid VAT identification number at checkout to apply the reverse charge mechanism.
- Purchased credits do not expire and are non-transferable between accounts.
- New accounts receive a one-time bonus of free credits on signup. These credits behave identically to purchased credits (no watermarks, no restrictions) but are non-refundable and cannot be transferred between accounts.
- Refunds are handled in accordance with our Refund Policy (see the Refund tab above).
4. Your Content
- Ownership: You retain all rights to the 3D models you upload and the rendered output (videos and images) produced by the Service.
- License to us: By uploading content, you grant us a limited license to process, store, and serve your files solely for the purpose of providing the Service.
- Your responsibility: You represent that you have the right to upload all content and that your content does not infringe any third-party intellectual property rights.
- Deletion: You may delete your models and renders at any time. Deleted files are removed from our systems. We may retain backups for a limited period for disaster recovery.
5. Acceptable Use
You agree not to:
- Upload content that is illegal, harmful, or violates any applicable law.
- Attempt to circumvent security measures, access other users' data, or interfere with the Service.
- Use the Service to compete directly with DXGL (e.g., reselling renders as a rendering service).
- Abuse the API with excessive requests intended to degrade service for other users.
- Create multiple accounts to obtain additional free credits.
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.
6. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or merchantability.
- We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
- Our total liability for any claim related to the Service is limited to the amount you have paid us in the 12 months preceding the claim.
7. Indemnification
You agree to indemnify and hold harmless DXGL OÜ from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.
8. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a new revision date. Continued use of the Service after changes constitutes acceptance of the revised Terms.
9. Content & Takedown
Some content on this website, including sample videos and datasets, may feature 3D models sourced from third-party repositories under open licenses (such as CC0 or CC BY 4.0). We provide attribution where required and act in good faith to comply with all applicable license terms.
If you are a rights holder and believe that content on this site infringes your intellectual property or has been used in a manner inconsistent with its license, please contact us at [email protected] with:
- A description of the content you believe is infringing and its location on our site.
- Proof of ownership or authorization to act on behalf of the rights holder.
- Your contact information.
We will review all takedown requests promptly and remove or disable access to the content in question within a reasonable timeframe.
10. Governing Law
These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Tallinn, Estonia.
Questions about these Terms?
Contact us → Privacy Policy
Last updated: January 2026
DXGL OÜ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rendering services and website.
We comply with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.
1. Data Controller
The data controller responsible for your personal data is DXGL OÜ. Email: [email protected].
2. Information We Collect
We may collect the following types of personal data:
- Account Information: Name, email address, company name, and billing address when you register or make a purchase.
- Payment Data: Payment processing is handled by Stripe. We do not store your full payment card details.
- Usage Data: Information about how you interact with our services, including API calls, renders, and service preferences.
- Assistant Conversations: If you use the in-app assistant, your messages to it, its replies, and a snapshot of your scene settings at the time are stored for up to 90 days to improve the assistant. They are deleted with your account.
- Technical Data: IP address, browser type, device information, and cookies for analytics and security purposes.
3. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To provide our rendering services and fulfill our obligations to you.
- Legitimate Interests: To improve our services, prevent fraud, and ensure security.
- Legal Obligations: To comply with applicable laws, including tax and accounting requirements.
- Consent: Where required, such as for marketing communications.
4. How We Use Your Information
- To provide, maintain, and improve our rendering services.
- To process transactions and send related information.
- To respond to your inquiries and provide customer support.
- To send technical notices and security alerts.
- To detect and prevent fraud or abuse.
5. Data Sharing
We may share your personal data with:
- Service Providers: Third parties who perform services on our behalf, including Stripe for payment processing.
- Legal Requirements: When required by law or to protect our rights.
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain account data for 3 years after your last interaction with our services.
7. Your Rights (GDPR)
Under the GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request restriction of processing.
- Portability: Request transfer of your data to another service.
- Objection: Object to processing based on legitimate interests.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies & Analytics
We use self-hosted, privacy-friendly analytics that do not use cookies, tracking pixels, or fingerprinting. We collect anonymous page view data (page path, referrer, device type, browser) using a daily-rotating hash that cannot be linked to your identity. No personal data is stored and no consent banner is required.
We may use essential session cookies for authentication when you log in to our services. These are strictly necessary cookies that do not require consent under GDPR.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.
Questions about this Privacy Policy? You may also lodge a complaint with the Estonian Data Protection Inspectorate (www.aki.ee) or your local supervisory authority.
Contact us → Refund & Cancellation Policy
1. Service Nature
DXGL OÜ provides automated rendering services. Due to the significant computing resources consumed immediately upon render submission, we generally do not offer refunds for "change of mind" once a render has entered the processing queue.
2. Refund Eligibility
You are eligible for a full refund or credit if:
- Technical Failure: The rendering output is corrupted, incomplete, or fails to match the technical specifications of the source file due to a system error on our end.
- Service Downtime: A scheduled render is delayed by more than 24 hours due to platform outage.
- Double Charge: You were accidentally billed twice for the same transaction.
3. Non-Refundable Scenarios
Refunds are not granted for:
- User Error: Incorrect camera angles, textures, or lighting settings in the uploaded 3D source file.
- Incompatibility: Uploading files in unsupported formats.
- Turnaround Time: Minor delays caused by unusually high network congestion, provided the render is completed within 48 hours.
4. Processing Refunds
Payments are processed by Stripe.
- Requesting a Refund: Reach out via the contact form with your account email and a description of the issue. We aim to review all refund claims within 24 hours.
- Processing: Approved refunds are issued back to the original payment method via Stripe. Allow 5–10 business days for the refund to appear on your statement.
Need a refund or have a billing question?
Contact us →