Privacy Policy

DXGL OÜ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rendering services and website.

We comply with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

1. Data Controller

The data controller responsible for your personal data is:
DXGL OÜ
Email: [email protected]

2. Information We Collect

We may collect the following types of personal data:

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  Account Information: Name, email address, company name, and billing address when you register or make a purchase.

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  Payment Data: Payment processing is handled by Stripe. We do not store your full payment card details.

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  Usage Data: Information about how you interact with our services, including API calls, rendering jobs, and service preferences.

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  Technical Data: IP address, browser type, device information, and cookies for analytics and security purposes.

3. Legal Basis for Processing

We process your personal data based on:

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  Contract Performance: To provide our rendering services and fulfill our obligations to you.

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  Legitimate Interests: To improve our services, prevent fraud, and ensure security.

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  Legal Obligations: To comply with applicable laws, including tax and accounting requirements.

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  Consent: Where required, such as for marketing communications.

4. How We Use Your Information

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  To provide, maintain, and improve our rendering services

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  To process transactions and send related information

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  To respond to your inquiries and provide customer support

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  To send technical notices and security alerts

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  To detect and prevent fraud or abuse

5. Data Sharing

We may share your personal data with:

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  Service Providers: Third parties who perform services on our behalf, including Stripe for payment processing.

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  Legal Requirements: When required by law or to protect our rights.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain account data for 3 years after your last interaction with our services.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights:

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  Access: Request a copy of your personal data.

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  Rectification: Request correction of inaccurate data.

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  Erasure: Request deletion of your personal data ("right to be forgotten").

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  Restriction: Request restriction of processing.

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  Portability: Request transfer of your data to another service.

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  Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies & Analytics

We use self-hosted, privacy-friendly analytics that do not use cookies, tracking pixels, or fingerprinting. We collect anonymous page view data (page path, referrer, device type, browser) using a daily-rotating hash that cannot be linked to your identity. No personal data is stored and no consent banner is required.

We may use essential session cookies for authentication when you log in to our services. These are strictly necessary cookies that do not require consent under GDPR.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.